RA Numbers
In order to better process and track all repair inquiries and returns we will
assign you a return authorization (RA) number. Please use your
RA number on any shipping documents, packages and/or purchase orders. Please
refer to your RA number when inquiring about your unit.
Packaging Your Product for Return
If you are making a return for repair please make sure that your unit is
packaged securely to avoid any damage to the returned unit during shipment. We
also advise you to insure the unit for the proper amount should it be damaged
during transit to us.
Fremont offers one year on flat panel displays, and one year
on rugged products. If at any time during the warranty period
your product fails to operate within specification Fremont will (at our option)
replace or repair the unit at no charge. Extended warranties are available upon
request.
Warranty Repairs
As long as your unit is under warranty, we will repair it, or if necessary
replace it, at no charge. The standard turnaround time for repairs is 5
business days after receipt of the unit. All repairs are warranted for 90 days
after the date of the shipment or the remaining of the original warranty,
whichever is longer.
Out-of-Warranty Repairs
If your unit is no longer under warranty, we will perform an evaluation and
estimate the repair cost on Fremont products within 7-10 business days of the
receipt of the unit. We will then contact you to advise you on the repair cost.
Upon your approval, we will proceed with the repair. The standard turnaround
time for repairs to Fremont products is 10-14 business days, after evaluation
of the unit. All repairs are warranted for 90 days after the date of the
shipment.
Please contact Fremont to
inquire about custom solutions.
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